Deliveries and Returns

Use the View Basket and then Estimate Shipping facility to view the delivery options available to you.

UK Deliveries

All UK deliveries are made via the 1st or 2nd class Royal Mail Signed For service. 

  • If you are not in to receive your delivery, your postman/woman will leave a card which you can take to your local Sorting Office to collect your delivery or follow the instructions on the card to arrange a re-delivery.
  • The Post Office advises that 1st class mail should arrive the next working day and 2nd class mail within 2-3 working days.
  • We endeavour to dispatch your item on the day you order it or the following working day at the latest. 
  • All items are securely packaged but in the unlikely event that something arrives damaged, please contact us within 3 days of receipt to arrange a replacement or repair.
  • Please note that, as each item is hand made, it may take up to two weeks for us to hand craft you a replacement.
  • If you need to contact us for a Return or other reason, please use the Contact form within 3 days of receipt of your item(s).

EU Deliveries

You can choose between International Standard and International Signed For.

  • We are unable to specify exactly how long your item will take to arrive as postal services vary from country to country.
  • We endeavour to dispatch your item on the day you order it or the following working day at the latest. 
  • All items are securely packaged but in the unlikely event that something arrives damaged, please contact us within 3 days of receipt to arrange a replacement or repair.
  • Please note that, as each item is hand made, it may take up to two weeks for us to hand craft you a replacement.
  • If you need to contact us for a Return or other reason, please use the Contact form within 3 days of receipt of your item(s).

International Zones 1 and 2

All International deliveries are made via the UK Post Office.

  • You can check which zone your country falls into by looking at the Post Office website.
  • We have opted to offer International Standard delivery only as International Signed For services are rather expensive. However, if you particularly want your delivery to be Signed for, please contact us direct and we will arrange that for you.
  • We are unable to specify exactly how long your item will take to arrive as postal services vary from country to country.
  • However, we endeavour to dispatch your item on the day you order it or the following working day at the latest. 
  • We have tried very hard to include all countries but if you are unable to find your country in the list on the basket page, please contact us. We may be able to add it for you.
  • All items are securely packaged but in the unlikely event that something arrives damaged, please contact us within 3 days of receipt to arrange a replacement or repair.
  • Please note that, as each item is hand made, it may take up to two weeks for us to hand craft you a replacement.
  • If you need to contact us for a Return or other reason, please use the Contact form within 3 days of receipt of your item(s).

If you have any questions at all, please do not hesitate to contact us and we will do our best to answer your query.

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